Last Updated:​ January 14, 2026

At Havenly, operated by MICHELE SHOWKEIR LLC, we want you to be completely satisfied with your purchase. This policy outlines our rules for returns and refunds.

1. Return Eligibility

You may request a return if:

• The item is unused, in its original condition, and in the original packaging.

• Your request is submitted within 30 days​ of the delivery date.

• The product received is defective, damaged during shipping, or incorrect (we sent the wrong item).

Please Note:​ Certain items are non-returnable for hygiene, safety, or customization reasons. This typically includes:

• Digital downloads or software.

• Personalized or custom-made items.

• Products marked as “Final Sale” or “Clearance” (unless defective).

2. Refund Process

• To initiate a return, please contact us first (see section 4 below). Do not ship items back without instructions.

• Once your return is received and inspected at our facility:

  • If approved, your refund will be processed.

  • Refunds will be issued to the original payment method​ used for the purchase.

  • Please allow 3–7 business days​ for the refund to appear in your account after processing, depending on your bank or card issuer.

• Return Shipping:​ Customers are generally responsible for return shipping costs unless the return is due to our error (e.g., we sent the wrong item or it arrived damaged). We will provide a return shipping label in cases where the fault is ours.

3. Non-Refundable Situations

We cannot offer refunds for:

• Items returned after the 30-day return window.

• Items showing signs of use, damage not present upon delivery, or missing original packaging/tags.

• Items damaged due to customer misuse, accident, or neglect after delivery.

• Final sale, clearance, or reduced-price items (unless defective upon arrival).

• Original shipping fees (unless the return is due to our error).

• Non-returnable items as specified in section 1.

4. How to Request a Return/Refund

Please contact our customer support team to initiate a return request:

• Email:​ support@havenly.sbs

• Phone:​ +1 (434) 317-9954 (Business Hours: Please specify if known, e.g., Mon-Fri 9 AM – 5 PM PST)

Include in your request:

• Your Order Number

• The Reason​ for the return

• Photos​ of the item (especially if defective, damaged, or incorrect)

Our support team will review your request and, if eligible, provide you with detailed return instructions and the correct return address:

MICHELE SHOWKEIR LLC (Havenly Returns)

26951 LA ALAMEDA APT 1310

MISSION VIEJO, CA 92691

We appreciate your business!

Thank you for shopping at Havenly. If you have any questions about this policy, please don’t hesitate to contact us.